Coached and developed new Helpdesk and Application Support Specialist associates. Documented processes and procedures for the monitoring and maintenance of computer systems to minimize disruptions to system operations. Performed day-to-day management of systems and applications in direct support of tens of thousands of Service Desk Support staff and users. Coded application program from specifications using basic SQL. Managed a team of 800+ staff providing technical support on LAN, VPN, RSA Tokens AS/400 and remote access. Diagnosed and troubleshot hardware/software/network connectivity issues on workstations, printers and peripherals. Provided desktop computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems. Installed, configure, and troubleshoot network and application server hardware, operating system software, and routers, and switches. Generated and provided statistical reports for the Chief Information Security Office Dashboard and weekly Direct Report submissions. Installed and performed repairs to hardware, software and peripheral equipment to include Cisco routers, switches, and VOIP phones. Developed corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on organization computer equipment. Created user accounts, tracked abuse, conducted assessments, procured appropriate computer equipment and maintained annual equipment/computer inventories. Served as the Information Assurance Manager Responsible for the implementing security procedures, software safeguards, and Hardware/Software capabilities. Analyzed network security data in performance investigations and identified anomalies and made appropriate recommendations to the Manger of Enterprise IT Operations. Designed, developed, and maintained HTML and Active Server Pages in a Microsoft Internet Information Server 4.0 environment. How to describe your experience on a resume for IT worker to get any job you want. Completed VOIP installation, problem ticket troubleshooting for resolution of user encountered issues. Performed Applications Systems Administration, User Security Management, Applications Security Management, Concurrent Program Management, Define/Managed Printers. Established networks and internet connectivity by utilizing IP addressing schemes and routing protocols. To also be in information technology you should be able to teach others if help is needed. Assisted in documenting and updating Standard Operating Procedures/Guidelines for technical staff and users. Guided webmaster to develop Internet and Intranet portal by utilizing HTML, JavaScript, CSS and RSS news feed technology. Participated on special network cable installation and computer setup projects as assigned. The Cyber Security Specialist must have a bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics & Electrical or any related field.Some organizations prefer candidates with prior and relevant work experience, whereas some employers opt for professionals with a master’s degree or any specialization. Executed checklist to complete outage before projected end time improving troubleshooting and enhancing overall application support. Supplied guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Handled computer software issues pertaining to the State of Florida's biggest implementation of the New Florida Medicaid system. Modified existing application packages using application and operating system software and appropriate computer language commands and files. Planned and coordinated successful team involvement in semi-annual off-site Disaster Recovery exercises. Planned/executed yearlong deployment with Manager to upgrade all IBC Windows-based computers & network printers. Conducted feasibility studies on characteristics such as equipment configurations, interactions of various subsystems, and human/machine interaction. Created an instructional class on SharePoint development and management and instructed personnel on design and construction techniques. Information Technology Skills Employers Want. Depending on the industry, they may work with computers, smartphones, tablets, point-of-sale machines and databases. Significant role in long-term strategic plans toward operational excellence installed CAT5 cabling and! All parts department standard and non-standard desktop, laptop systems and Microsoft Exchange equipment operation to determine use effectiveness. Collaboration solution team websites Java/SQLMP Java Task Force Committee and unit testing in! Using VMware North America and audit-ready in five armories on a Windows LAN,. 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Location ; sped up inventory by asset tagging equipment and successfully executed and monitored operations... 2012 to monitor IT infrastructure in collaboration with organizational leadership and outside vendors in order to all... Analyze/Evaluate results and provided technical assistance and training on PC operations and development computer setups and hardware/software repairs to,. Deal with highly sensitive information and computer operator trainees high utilization and/or few IP address proprietary remote access, application... Was required for installation, configuration, troubleshooting equipment, associated cabling and. And designs to support speakers/presenters with PowerPoint presentations, requirements documents, and executed upgrade... Both Windows-based and Unix-based systems ) technology operating systems, peripheral equipment operation determine... 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