Maintained excellent communication with guest to understand their needs and reduce dissatisfaction. We ranked the top skills based on the percentage of Guest Services resumes they appeared on. Resolved customer complaints or problems, swiftly, in order to meet hotel customer service standard. Performed several administrative related duties including calls, customer complaints, assisting department managers. These four factors have the biggest influence on the customer experience. Started employment at Shore Hotel as PBX five months later promoted to front desk agent/relief concierge and weekend night audit. You must come across as a friendly person who likes to listen and cheerfully answer questions. Skilled in the use of Marriott Automated Reservation System for Hotel Accommodations (MARSHA). Accounted for all cash during shift and made deposits in accordance with hotel and company policies. High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Resolved guest challenges throughout their stay, upgraded guests and promoted hotel services. Answered resort's incoming calls and directed to appropriate departments. Administered and managed cash handling responsibilities, processed guest folios and collect payment. Greeted walk-up guests, answered phones, refunded and exchanged purchases, and resolved customer complaints. For example, let’s say a customer contacts your team with an interest in a particular product, but that product happens to be back-ordered until next month. Maintained the electronic guest feedback survey database, and reviewed and responded to guest comments/inquiries. Checked guests in and out using OnQ system, adjusting the reservations to their request. Conducted all guest check in/check outs, reservations, request, changes, and cancellations. Worked in a high volume in-bound call center and assist guests with guest recovery opportunities and order placements. Assisted hotel front desk with 3rd party hotel reservations (Expedia, Booking.com, SYNXIS). Complied with front desk weekly schedule and vacations.Complied with company policies, procedures, and regulations. Posted charges to guest rooms and house accounts using the computer. Assisted guests with inquiries on local attractions. Recommended top dining and entertainment options for guests in the local area. Resume SamplesThis page provides you with Guest Service Agent resume samples to use to create your own resume with our easy-to-use resume builder. Filed guest registrations, completed sales transactions, and performed concierge duties. Processed all cash and credit card transactions in accordance with established hotel procedures. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Surpassed bank audits and received numerous guest comments on hospitality and efficiency. Guest Satisfaction. Assisted guests with check in/departure, billing, room assignments/upgrades and frequent stay programs. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. Conducted daily auditing for all other revenue departments and verified front office accounting records for accuracy. Managed front desk operations such as checking in guests upon arrival. Interacted with Customers to provide information about hotel services and amenities. Handled all guest financial transactions, including counting and verifying cash on hand and confirming all credit card transactions. Worked at the front desk, handling guest check-ins and check outs. The good news: It’s not impossible to turn things around. Assisted in marketing efforts by offering room upgrades, promoting hotel amenities, and informing guest of local attractions. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization. Operated property management system (OPERA) to prepare rooms, pending and existing reservations and process credit information. Informed guests of shows, facilities, services and room amenities available in the local area. Switchboard operator Below we've compiled a list of the most important skills for a Guest Services. Processed guest registration and assisted with arrivals/departures. The area appropriate person, taking messages, helping with guest to understand needs... And tranquility during their stay on-job training to new Agents procedures regarding requests from,! Following day any questions related to the senior management accuracy that regularly brought unsolicited accolades on my.. 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